If you're having trouble with your product during the warranty period, please don't hesitate to contact us using the feedback form below. Share the details of the problem, and we'll strive to provide assistance promptly. Before you fill out the form, check the Instruction Manuals as they may contain solutions. Alternatively, you can reach us via email at support.de@troxusmobility.com, nd we'll get back to you with a fix as soon as we can.