Data Protection

This data protection declaration gives you an overview of the processing of your data at Troxus. It applies to all websites, apps and other services offered by Troxus .
With the help of this Data Protection, we would like to inform the users of our website about the type, scope and purpose of the personal data processed. Personal data in this context is all information with which you can be personally identified as a user of our website, including your IP address and information that is stored in cookies.
In a general section of this Data Protection, we provide you with information on data protection, which generally applies to our processing of data, including data collection on our website. In particular, you, as a data subject, will be informed about the rights to which you are entitled.
The terms used in our Data Protection and our data protection practice are based on the provisions of the EU General Data Protection Regulation ("GDPR") and other relevant national legal provisions.
I. General information on data processing
Protecting your privacy is very important to us. We would therefore like to inform you at this point about which of your personal data we collect when you visit our website and what it is used for.
We also offer you a variety of services outside of our website that you can use in different ways. Depending on whether you contact us online, by telephone, in person or in another way and which services you use, different data is collected from different sources.
We collect or receive personal data, for example when that data is provided to us (e.g. when you contact us); during the course of our relationship with you (e.g. when you make a purchase); when you make personal information public (e.g. when you make a public post about us on social media); when you download, install or use one of our apps; when you visit our pages; when you register to use our websites, apps, products or services, or when you interact with third-party content or advertising on a website or app.
Personal data is all information that relates to an identified or identifiable natural person. This includes, for example, information such as your name, your age, your address, your telephone number, your date of birth, your email address, your IP address or your user behavior. Information for which we cannot establish a connection to you personally (or can only do so with disproportionate effort, e.g. by anonymizing the information), is not personal data.
If we process your personal data to provide certain offers, we will inform you below about the specific processes, the scope and purpose of the data processing, the legal basis for the processing and the respective storage period.
  1. Scope of processing of your personal data
Your personal data will be processed in accordance with the principles of the EU General Data Protection Regulation (hereinafter “ GDPR ”) and only if you have consented. An exception to this rule only applies in cases in which prior obtaining consent is not possible for actual reasons or the processing of the data is permitted by legal regulations.
  1. Legal basis for processing your personal data
To the extent that we obtain your consent for the processing of your personal data, Art. 6 Para. 1 lit. a GDPR serves as the legal basis.
When processing your personal data, which is necessary to carry out pre-contractual measures based on your request or to fulfill a contract to which you are a party, Art. 6 Para. 1 lit. b GDPR serves as the legal basis.
If processing of your personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 Para. 1 lit. c GDPR serves as the legal basis.
If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 Para. 1 lit. f GDPR serves as the legal basis for the processing.
  1. Deletion and storage period of your personal data
Your personal data will be deleted or blocked as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by European or national legislators in EU regulations, laws or other regulations to which Troxus is subject. The data will also be blocked or deleted if a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data to conclude or fulfill a contract.
We encourage parents and guardians to take an active role in their children's online activities. We may unknowingly collect personal information from children without parental or guardian consent. If you believe that we have collected personal information from an individual who is not legally competent without appropriate consent, please inform us using the options described in the “Contact Us” section. We will then immediately take appropriate measures to examine or delete the respective data.
  1. Data security
All data you personally transmit will be encrypted using the commonly used and secure standards (SSL or TLS). TLS or SSL are secure and proven standards that are also used in online banking, for example. You can recognize a secure TLS or SSL connection by, among other things, the appended “s” to the “http” (i.e. https://..) in the address bar of your browser or by the lock symbol in the lower part of your browser.
We also use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
II. Name and address of the person responsible
Person responsible for data processing
Troxus Tal 31，c/o AMI Steuerberatungsgesellschaf mbH, 80331 München, Germany Website: www.troxusmobility.de
III. Collection and storage of personal data as well as type and purpose and their use
  1. When visiting our website
When you access our website www.troxusmobility.de, the browser used on your device automatically sends information to our website server. This information is temporarily stored in protocol data, a so-called log file. The log files contain data that enables an assignment to a user. We also use cookies and analysis services when you visit our website. You can find further explanations under VIII. Tracking and analysis tools as well as VII. Cookies and pixel tags of this data protection declaration .
The following data is processed here:
  • Browser type and version as well as other information transmitted by the browser, such as your computer's operating system, the name of your access provider, geographical origin, language setting, etc.
  • The IP address of the requesting computer
  • Date and time of access
  • Name and URL of the retrieved file
  • Websites from which the user's system accesses our website
  • Websites that are accessed by the user's system via our website
The legal basis for the temporary storage of data and log files is Article 6 (1) (f) GDPR.
The data mentioned will be processed by us for the following purposes:
  • Ensuring a smooth connection to the website
  • Ensuring comfortable use of our website
  • Evaluation of system security and stability
  • Continuous improvement of the website
The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. To do this, your IP address must remain stored for the duration of the session.
The data is stored in log files to ensure the functionality of the website. The data also serves us to optimize the website and to ensure the security of our information technology systems.
The data will not be evaluated for marketing purposes in this context.
Under no circumstances do we use the data collected for the purpose of drawing conclusions about you personally.
These purposes also include our legitimate interest in data processing in accordance with Article 6 Paragraph 1 Letter f of the GDPR.
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected.
The collection of data to provide the website and the storage of the data in log files is absolutely necessary for the operation of the website. There is therefore no possibility for the user to object.
  1. In connection with our newsletters
If you have actively checked the “Keep me up to date with the latest Troxus news and offers” box during an ordering process, we will also use your email address to send you our free newsletter about interesting product offers, new products, etc .
If you are not a customer, you can still receive our newsletter. To receive the newsletter, it is sufficient to provide an email address.
If you register for a newsletter, we automatically save the times of registration and confirmation. This allows us to prove that you have actually registered and, if necessary, detect any misuse of your email address.
The newsletter is sent based on your explicit consent in accordance with Art. 6 Para. 1 lit. a GDPR. If you are our customer, the sending is based on our legitimate interests in informing you about current product recommendations for you (direct marketing) (Art. 6 Para. 1 lit. f GDPR). The legal basis for sending the newsletter as a result of the sale of goods or services (direct marketing) is Section 7 Paragraph 3 UWG.
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. Your email address will therefore be stored as long as your subscription to the newsletter is active.
You can unsubscribe from our newsletters at any time, for example via a link at the end of each newsletter. Alternatively, you can send your request to unsubscribe at any time by email to support.eu@troxusmobility.com .
We store the personal data we collect for sending the newsletter until you request deletion.
  1. When using our contact form
We offer you the opportunity to contact us at any time using a contact form provided if you have any questions.
As part of processing your contact, the following data will be requested so that we can assign your request and then respond:
  • Valid Email Address
  • First and Last Name
  • Your message to us
Any additional personal information such as your address or order number will not be recorded unless you provide this information voluntarily.
Data processing for the purpose of contacting you is carried out in accordance with Article 6 Paragraph 1 Letter b of the GDPR based on your request. We also have a legitimate interest in being able to respond to inquiries from our customers and interested parties and thus ensure functioning customer service (Art. 6 Para. 1 lit. f GDPR).
As soon as the request you have made has been completed and the matter in question has been finally clarified, the personal data processed via the contact form will be deleted, unless we do so in accordance with Article 6 Para. 1 lit. c GDPR due to tax and commercial law retention and Documentation obligations (from HGB, StGB or AO) require longer storage.
  1. For (telephone) inquiries to customer service/individual email inquiries
When you contact our customer service by telephone or email, we collect personal data such as:
  • First and Last Name,
  • telephone number,
  • Email address and
  • Message text or concern
only to the extent provided by you.
Any additional personal information such as your address or order number will not be recorded unless you provide this information voluntarily. Your phone number is briefly recorded by our telephone software and only remains temporarily stored in the telephone software.
The data processing serves the purpose of contacting you and processing your request. By making the call or sending your message, you consent to the processing of the transmitted data. Processing is carried out on the basis of Article 6 Paragraph 1 Letter a GDPR with your consent or based on your request (Article 6 Paragraph 1 Letter b GDPR). In this case, too, our legitimate interest lies in being able to respond to inquiries from our customers and interested parties and thus guarantee functioning customer service (Art. 6 Para. 1 lit. f GDPR).
You can revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out based on your consent before its revocation. We only use your telephone number or email address to process your request. Your data will then be deleted unless you have agreed to further processing and use.
  1. When visiting linked websites/hyperlinks
Our website contains so-called hyperlinks to websites of other providers. When you activate these hyperlinks, you will be redirected from our website directly to the websites of the other providers. You can recognize this by the change in the URL, among other things. We cannot accept responsibility for the confidential handling of your data on these third-party websites, as we have no influence on whether these companies comply with data protection regulations. Please find out more about how these companies handle your personal data directly on these websites.
IV. Transfer of data to third parties
Troxus and Troxus E-bikes are distinct legal entities, both operating under the umbrella of the Troxus Group. As such, we sometimes make personal data visible within and outside the Troxus Group (e.g. for the purpose of invoice verification as part of an audit or as part of inventory management). The transmission takes place on the basis of Art. 6 Para. 1 lit. f GDPR.
Due to the international nature of our business, we transfer personal data within the Troxus Group and to third parties. For this reason, we transfer personal data to other countries that may have different laws and data protection regulations than the country in which you are located. When we transfer your personal data from the European Economic Area (EEA) to recipients outside the EEA who are not located in relevant jurisdictions, we do so on the basis of Standard Contractual Clauses. You have the right to request a copy of our Standard Contractual Clauses using the contact details provided below. Please note that if you transmit personal data directly to a Troxus entity located outside the EEA, we are not responsible for that transfer of your personal data. However, from the moment we receive this data, we will process your personal data in accordance with the provisions of this privacy policy.
We share personal data with other companies within and outside the Troxus Group for legitimate business purposes and to operate our websites, apps, products or services to you, as permitted by applicable law. For example, to:
  • Shipping companies and authorized dealers for the purpose of handing over or delivering the goods:
    • Orders containing a bicycle or e-bike are always delivered to a local Troxus partner so that the bike is set up and adjusted perfectly for the customer. After the end customer places an order, all personal data provided by the customer will be transmitted to the selected retailer. The end customer can choose collection from the dealer as the shipping method or have the bike delivered to their home from selected dealers as part of home delivery. We currently use the shipping company Schenker Logistics for bicycle shipping. Schenker Logistics forwards the order data to subcontractors for delivery.
  • Spare parts are currently only sent to dealers and are sent from the central warehouse via Schenker Logistics. All packages that are sent in-house as part of guarantee orders are sent with Schenker Logistics shipped.
  • We also transmit personal data to:
    • You and your appointed representatives, if applicable;
    • Legal and regulatory authorities upon request or for the purpose of reporting an actual or suspected violation of any applicable law or regulation;
    • Troxus's accountants, auditors, lawyers and other outside professional advisors, subject to binding contractual confidentiality obligations;
    • any relevant party, law enforcement agency or court to the extent necessary for the establishment, exercise or defense of legal claims;
    • any relevant party for the purposes of preventing, investigating, detecting or prosecuting criminal offenses or enforcing criminal sanctions;
    • all relevant third parties where our websites and our apps use advertising, plugins or third-party content. If you interact with such advertisements, plugins or content, your personal information may be shared with the relevant third party provider. We recommend that you read that third party's privacy policy before interacting with its advertising, plugins or content. You can find more information about this under VI. and VII. of this data protection declaration.
In addition, we will only pass on your personal data to third parties if you have given your express consent in accordance with Article 6 Paragraph 1 Letter a GDPR and there is a legal obligation for the transfer in accordance with Article 6 Paragraph 1 Letter c GDPR or the disclosure is necessary in accordance with Article 6 Paragraph 1 Letter f of the GDPR to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data.
If we commission a third-party company (processor) to collect or process personal data, the contractor is subject to the following contractual obligations: (i) to process personal data only in accordance with our prior written instructions; and (ii) taking measures to protect the confidentiality and security of the personal information; together with (iii) any additional requirements under applicable law.
V. Social media plugins
We use social plugins on our website based on Article 6 Paragraph 1 Letter f of the GDPR in order to make our company better known. The underlying advertising purpose is to be viewed as a legitimate interest within the meaning of the GDPR.
Troxus itself does not collect any personal data via the social media plugins or their use. In order to prevent data from being transmitted to service providers in the USA without the user's knowledge, we have used the so-called Shariff solution on our website. This means that the respective social media plugins are initially only integrated into the website as graphics. These graphics contain a link to the website of the relevant provider of the plugin. Only when you click on one of the graphics will you be redirected to the respective provider's service. This solution ensures that personal data is not automatically forwarded to the providers of the respective social media plugins when you visit our website. If you click on one of the graphics in the social media plugins, data can be transferred to the respective service provider and stored there. If you do not click on any of the graphics, no data transfer will take place between you and the respective provider of the social media plugin. You can find further information about the Shariff solution on the following website: https://www.heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-Datenschutz-2467514.html .
After clicking on a social media plugin, the respective service provider receives the information that you have visited the corresponding page of our online offering. Please note that you do not need to have a user account with the service in question or that you are already logged in there. If you already have a user account with the service provider in question and are logged into this account while visiting our website, the data collected by the social media plugin will be assigned directly to your account. If you do not want your profile to be assigned to the service provider, you must log out of your user account before clicking on one of the social media plugins.
Please note that Troxus has no influence on whether and to what extent the respective service providers collect personal data. We do not know the scope, purpose and storage periods of the respective data collection. However, we would like to point out that it must be assumed that at least the IP address and device-related information are used and recorded via social media plugins. It is also possible that the respective service providers use cookies.
The scope and purpose of data collection by the respective service as well as the further processing and use of your data can be found in the data protection information directly on the website of the respective service. There you will also receive further information about your relevant data protection rights and setting options to protect your privacy.
  1. YouTube
We use the provider YouTube, among others, to integrate videos on our website. YouTube is operated by YouTube LLC with its headquarters at 901 Cherry Avenue, San Bruno, CA 94066, USA. YouTube is represented by Google Inc., based at 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
For this we use plugins from the provider YouTube. If you access the websites on our website that have such a plugin, a connection will be established to the YouTube servers and the plugin will be displayed. This sends information to the YouTube server about which of our websites you have visited. If you are logged in to YouTube as a member, YouTube assigns this information to your personal user account. When you use the plugin, such as clicking on the start button of a video, this information is also assigned to your user account. You can prevent this assignment by logging out of your YouTube user account and other user accounts of YouTube LLC and Google Inc. before using our website and deleting the companies' corresponding cookies.
Further information on data processing and information on data protection by YouTube (Google) can be found at https://policies.google.com/privacy .
  1. Facebook
Our websites contain social media plug-ins from the social network of Facebook Inc., 1601 S. California Ave, Palo Alto, California 94304, USA. It is possible that personal data about visitors to the website may also be collected via this plugin and transmitted to the service and linked to the visitor's service. For further information about your data protection rights and setting options to protect your privacy on Facebook, please visit https://www.facebook.com/policy.php and https://www.facebook.com/help/186325668085084 .
  1. Instagram
A button from the Instagram service is integrated into our website. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to assign your visit to our pages to your user account. We would like to point out that as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram. For further information about your data protection rights on Instagram, please visit https://help.instagram.com/155833707900388 .
VI. Cookies and pixel tags
  1. What are cookies?
We use cookies on our site. These are small files that your browser automatically creates and stores on your device (laptop, tablet, smartphone, etc.) when you visit our website. The cookie stores information that arises in connection with the specific end device used. However, this does not mean that we receive direct knowledge of our identity.
On the one hand, our website uses transient cookies, which are automatically deleted as soon as you close your browser. Transient cookies make it possible to record your session ID in order to assign different requests from your browser to a common session. This enables us to recognize your device when you visit the website later.
We also use persistent cookies on our website. This type of cookie is stored in your browser for a longer period of time and transmits information to us. The respective storage periods differ depending on the cookie.
We use technically necessary cookies to make our website more user-friendly. Some elements of our website require that the accessing browser can be identified even after a page change. The following data is stored and transmitted in the cookies:
  • language settings
  • Items in a shopping cart
  • Login information
We also use cookies on our website that enable analysis of users' surfing behavior. The following data can be transmitted in this way:
  • Search terms entered
  • Frequency of page views
  • Use of website functions
The user data collected in this way is pseudonymized using technical precautions. It is therefore no longer possible to assign the data to the accessing user. The data is not stored together with other personal data of the users. When you access our website, you will be informed by an information banner about the use of cookies for analysis purposes and referred to this data protection declaration. In this context, there is also a note on how the storage of cookies can be prevented in the browser settings.
  1. What are pixel tags
So that the system knows where such measurements should take place, so-called pixel tags or tracking pixels are distributed in certain places, for example in the web shop or in newsletters. In principle, it is nothing more than a light barrier that triggers a bell.
If only technically necessary cookies and pixel tags are used or if technically necessary cookies and pixel tags and technically unnecessary cookies and pixel tags are used without prior consent from the user, the legal basis for the processing of personal data is used of cookies and pixel tags is Art. 6 Para. 1 lit. f GDPR.
The purpose of using technically necessary cookies and pixel tags is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For this, it is necessary that the browser is recognized even after a page change.
The use of technically unnecessary analysis cookies and pixel tags is for the purpose of improving the quality of our website and its content. Through the analysis of cookies, we learn how the website is used and can therefore continually optimize our offering.
For these purposes, our legitimate interest lies in the processing of personal data in accordance with Article 6 Paragraph 1 Letter f of the GDPR.
As soon as the data transmitted to us via cookies and pixel tags is no longer required to achieve the purposes described above, it will be deleted. Further storage can take place in individual cases if this is required by law.
  1. Opt-out options
Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, completely deactivating cookies may mean that you cannot use all functions of our website.
Some web browsers have the ability to enable a “Do Not Track” feature that sends signals to the websites you visit indicating that you do not want your online activities to be tracked. This is not the same as blocking or deleting cookies, as browsers with a “do not track” feature may still accept cookies. There is currently no industry standard that governs how companies should respond to do-not-track signals, although such a standard may be developed in the future.
In the help function of your browser or under the following link, you will find instructions on how to switch off cookies in the browser you are using. You can find more information about this here:
In addition, you can also prevent the use of cookies or pixels on our websites using appropriate tools or browser add-ons.
The transmission of Flash cookies cannot be prevented via the browser settings, but can be prevented by changing the Flash Player settings.
VII. Tracking and analysis tools
We use tracking and analysis tools to ensure ongoing optimization and needs-based design of our website. On the other hand, we use tracking and analysis tools to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you.
The tracking and analysis measures we use listed below are carried out on the basis of Article 6 Paragraph 1 Letter f of the GDPR. The following description of the tracking and analysis tools also shows the respective processing purposes and the data processed.
  1. Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheater Parkway, Mountainview, CA 94043 USA. Google Analytics uses so-called cookies, text files that are stored on your computer and enable analysis of your use of the website. The information generated by these cookies, for example about the time, location and frequency of your use of this website, is usually transmitted to a Google server in the USA and stored there. When using Google Analytics, it cannot be ruled out that the cookies set by Google Analytics may collect other personal data in addition to the IP address. We would like to point out that Google may transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google.
Google adheres to the data protection regulations of the “US Privacy Shield” and is registered with the “US Privacy Shield” program of the US Department of Commerce.
In addition, we have concluded an order processing agreement for the use of Google Analytics. Through this contract, Google ensures that it processes the data in accordance with the General Data Protection Regulation and ensures the protection of the rights of the data subject.
Google will use the information generated by cookies in our contractual relationship to evaluate your use of this website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. According to Google, the IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.
To prevent cookies from being stored, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, completely deactivating cookies may mean that you cannot use all functions of our website.
It cannot be ruled out that the cookies set by Google Analytics may collect other personal data in addition to the IP address. To prevent information about your use of the website from being collected by Google Analytics and transferred to Google Analytics, you can download a plugin for your browser here ( https://tools.google.com/dlpage/gaoptout?hl=de ). and install. This plugin prevents information about your visit to our website from being transmitted to Google Analytics. This plugin does not prevent any other analysis.
Please note that you cannot use the plugin described above when visiting our website via the browser of a mobile device (such as a tablet or smartphone). When using a mobile device, you can prevent Google Analytics from collecting your usage data. To do this, please click here (include script https://die-netzialisten.de/wordpress/google-analytics-um-einen-optout-link-ergaenzen/ ).
By clicking on this link, a so-called opt-out cookie will be set in your browser. This prevents information about your visit to the website from being transmitted to Google Analytics. Please note that the opt-out cookie is only valid for this browser and only for this domain. If you delete your browser's cookies, the opt-out cookie will also be deleted. To continue to prevent Google Analytics from collecting information, you must click on the link again. The use of the opt-out cookie is also possible as an alternative to the above-mentioned plugin when using the browser on your computer.
Further information on data protection in connection with Google Analytics can be found in the Google Analytics help at https://support.google.com/analytics/answer/6004245?hl=de . Further information and Google's privacy policy can be found at http://www.google.com/policies/technologies/ads/ and http://www.google.de/policies/privacy/ .
  1. Google Adwords Conversion Tracking
We use “Google AdWords” technology and specifically conversion tracking. Google Conversion Tracking is an analysis service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
Google adheres to the data protection regulations of the “US Privacy Shield” and is registered with the “US Privacy Shield” program of the US Department of Commerce.
In addition, we have concluded an order processing agreement with Google for the use of Google AdWords. Through this contract, Google ensures that it processes the data in accordance with the General Data Protection Regulation and ensures the protection of the rights of the data subject.
If you click on an ad placed by Google, a cookie for conversion tracking will be stored on your device. The cookies are valid for 30 days and are not used for personal identification. If you visit certain pages on our website if the cookie has not yet expired, Google and we can recognize that you clicked on a specific ad and were redirected to this website. Google AdWords customers each receive a different cookie. This means that it is not possible to track cookies via the websites of AdWords customers.
The data collected using the conversion cookie is used to create conversion statistics for AdWords customers who use conversion tracking. Customers learn the number of users who clicked on their ad and were then redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
If you do not want to take part in conversion tracking, you can prevent this by setting the appropriate settings in your browser, for example by generally preventing cookies from being installed. You can also deactivate cookies for conversion tracking by setting your browser so that only cookies from the web address “googleadservices.com” are blocked.
You can find data protection information about Google's conversion tracking at https://services.google.com/sitestats/de.html .
  1. Google Maps
We use Google Maps from Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA to display an interactive map on our website.
Due to the integration of the interactive map into our website, Google collects device-related information, log data including the IP address and location-related information. Simply by accessing our website, no data is transferred to Google. Only by clicking on the map do you activate the interactive map from Google Maps and at the same time agree to the data being transmitted to Google. The personal data collected by Google is transferred to a Google server in the USA and stored there.
Google adheres to the data protection regulations of the “US Privacy Shield” and is registered with the “US Privacy Shield” program of the US Department of Commerce.
Google uses the personal data to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and needs-based design of these websites. This information may also be transferred by Google to third parties if this is required by law or if third parties process this data on your behalf of you.
If you do not agree to the transfer of your data to Google's servers through the use of Google Maps, you can prevent it by deactivating JavaScript in your browser. In this case, however, you cannot use the map display. Further information on data protection in connection with Google Maps can be found at https://policies.google.com/privacy?hl=de&gl=de .
VIII. Rights of those affected
You have the right:
  • in accordance with Art. 15 GDPR, to request information about your personal data processed by us. In particular, you can obtain information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to correction, deletion, restriction of processing or objection, the existence of a Right to complain, the origin of your data, if it was not collected by us, as well as the existence of automated decision-making including profiling and, if necessary, meaningful information about its details;
  • in accordance with Art. 16 GDPR, to immediately request the correction of incorrect or complete personal data stored by us;
  • in accordance with Art. 17 GDPR, to request the deletion of your personal data stored by us, unless the processing is carried out to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims is required;
  • in accordance with Art. 18 GDPR, to request the restriction of the processing of your personal data if you dispute the accuracy of the data, the processing is unlawful but you refuse its deletion and we no longer need the data, but you use it to assert or exercise your rights or need to defend legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
  • in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
  • In accordance with Art. 7 Para. 3 GDPR, you can revoke your consent to us at any time. This means that we are no longer allowed to continue the data processing based on this consent in the future
  • to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.
You can assert your data subject rights against us at any time, for example by contacting us by email at support.eu@troxusmobility.com.
IX. Right to object
If your personal data is processed on the basis of legitimate interests in accordance with Article 6 Para. 1 lit Your particular situation or objection is directed against direct advertising. In the latter case, you have a general right to object, which we will implement without specifying a particular situation.
If you would like to exercise your right to object, simply send an email to support.eu@troxusmobility.com.
X. Currentness and changes to this data protection declaration
This data protection declaration is currently valid and is dated Auguts 15, 2024 . Due to the further development of our website and offers on it or due to changed legal or official requirements, it may become necessary to change this data protection declaration. You can access and print out the current data protection declaration at any time on the website at www.troxusmobility.de/data-protection.